Warranty
While we strive to build a defect free home, we are realistic enough to understand that there might be items that fall below industry standards or do not perform as intended. We apologize for any inconvenience this might cause you.
Emergencies
The following are considered emergencies and will be handled once we are notified of them. Please call the number that was provided to you during the homeowner orientation process for immediate attention.
If this is a life safety emergency please evacuate the home an contact the proper local utilities, fire or police. After the home has been cleared please contact us.
Considered an emergency:
If this is a life safety emergency please evacuate the home an contact the proper local utilities, fire or police. After the home has been cleared please contact us.
Considered an emergency:
- Total loss of heat when temperatures are below 50 degrees.
- Total loss of air conditioning when temperatures are above 90 degrees.
- Plumbing leak requiring the entire water supply be shut off to the home.
- Total loss of electricity not related to utility company.
- Gas leak not related to utility company.